Widerrufsrecht

Returns and Refunds

Thank you for shopping with us at LANEHUNTERS. We want you to be completely satisfied with your purchase. If for any reason you need to return or exchange an item, please review the following information regarding our Returns and Refunds policy.

1. Return Eligibility:

We accept returns within 14 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Any items that are damaged, altered may not be eligible for a refund or exchange.

2. Return Process:

To initiate a return, please follow these steps:

  • Contact our customer support team at info@lanehunters.uk to notify us about your return.
  • Provide your order number
  • Our customer support representative will guide you through the return process.
  • Once we receive the returned item and confirm its eligibility, we will process your refund or exchange. 

Please get in touch with us regarding postage for returning items.

3. Refund Process:

Once your returned item is received and inspected, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method within 10 working days.

Please be aware that it may take some time for the refund to be processed and appear in your account, depending on your payment provider's policies.

4. Exchanges:

If you wish to exchange an item for a different size, color, or model, please follow the same return process mentioned above. Once we receive the returned item and confirm its eligibility, we will process the exchange and ship the replacement item to you. If the desired item is not available, we will issue a refund.

5. Damaged or Defective Items:

In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions on how to return the item or resolve the issue promptly.

6. Non-Refundable Items:

CUSTOMISED PRODUCTS

Customized products include any products that are configured, personalized*, etc.

  • If the item contains personal configuration, inscription, or coloured design on these products, then we are not required to accept returns or exchanges. Please note that is due to our inability to resell. 
  • Unless the products are damaged or defective upon arrival or materially different from what was ordered, then we can remake or issue a refund.
  • If there is a misspelling or error in the configuration, inscription, or design due to a mistake by us, you are protected.

*Products are considered personalized if they feature logos in any color other than black or white. Additionally, any order that includes a custom name or your social media handles is automatically classified as personalized, regardless of the color chosen.

 

SHIPPING FEES ARE NOT REFUNDABLE:

Please make sure all addresses are correct before placing your order, we will not refund shipping fees.

Shipping fees are only refundable when refunding/cancelling orders that have not yet been dispatched.